![]() ![]() Make sure the Prime Gaming account you link is one you can access for the lifetime of your EA Account. See how to link your EA Account to Twitch. You'll also have a chance to win random rewards for watching. That way, you’ll always be eligible to get any guaranteed Drops. Make sure your EA Account is linked to your Twitch account before you watch any streams. Once you make sure the transaction went through, contact us with your proof of purchase. If you bought it from a digital retailer, like Microsoft or Sony, contact them to make sure your transaction went through. ![]() It can take time for a purchase to go through and for the items you’ve bought to show up in-game.Ĭontact the store you bought your premium in-game currency from if it’s still missing after 24 hours. If the transaction went through, wait 24 hours from when you made your purchase to see if you get it. Confirm the transaction went through with the store you purchased it from.If there are issues with a game or the servers, the transaction may not go through or the item may appear until the issues are fixed. Check the current server status for both your game and your platform.If you're missing premium currency or in-game items bought with real-world money, like Battlefield Currency, try this: You can find a list of our official game accounts here. Look at the game’s social account in case they’ve mentioned any issues.Check to see if we’ve mentioned any issues.If there are issues with a game or the servers when you’re looking for an item you’ve earned, it may not come through until the issues are fixed. Double-check that you didn't accidentally discard or use the content somewhere else in-game.Restart your system, then check your game again. ![]() If you’re missing currency that you earned in-game, or have lost other items or rewards, here’s what you can do: If you bought or earned in-game content and it’s missing or lost, check out the steps below for finding it. ![]()
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